This should prevent the issue henceforth. May we apologise for any inconvenience caused.Īs, unfortunately, the routes once saved under 'My Routes' cannot be renamed, I would request you to rename the routes in future before saving them with simple names without any special characters. The team is working to get this issue resolved at the earliest. These special characters cause these errors. This name contains special characters such as '.' and ':'. This issue occurs when the track that you recorded on the device offers a default name and you save it with the same default name.

I'm sorry to learn that your TomTom RIDER 42 device is unable to share the tracks due to the error. Any inconvenience caused is deeply regretted. We apologize for delay in responding to your query. The reference number for your query is 180819-000631. My name is Oscar and I am glad to assist you. Thank you for taking the time to contact Tom Tom Customer Support. Please try again later' error and now the recording has completely disappeared from the list on my TomTom. This morning I tried to upload it to my computer using 'Share Tracks'. I recorded the route ridden using the 'Start recording' facility on my Rider 42. Yesterday I undertook a 'challenge' motorcycle ride. Make sure the shortest route between your receipts is >1000 miles.ĭon't rely on Tomtom satnavs to back your claim.

While I am satisfied I have completed an SS1000, I'll have to think about it again next year when I have the time, and money permits, to gain the accolade. And I doubt Tomtom will volunteer to reimburse me. The ride cost me around £200 to complete (fuel, tyres etc) which is money I won't get back. Let this be a warning: the programming in some Tomtoms is fragile at best and useless at worst. A previous software issue I contacted them about is still uncorrected after 18 months. When I got home 18 hours later and tried to upload the completed route to my laptop, the Rider 42 showed 'Internal error' and promptly deleted the file recording the route. I even remembered to press 'Start' before setting off. Latest software downloaded and installed, all ok. I recorded the route ridden using the 'Record Route' facility on my Tomtom Rider 42 satnav. I don't have an issue with this, I understand. My submitted receipts and log have been rejected as the shortest route between the logged points with receipts is less than 1000 miles.

Tomtom via won't connect to tomtom home